Privacy Policy

1. Information we collect

We collect information you provide directly to us, including:

• Contact details: name, email address, phone number.
• Project information: service category, budget range, project description, preferred appointment date and time, and any notes or files you choose to share.
• Newsletter subscription: your email address and, optionally, your name.
• Communications: any messages you send us via the contact form, email, phone, or WhatsApp.

2. How we use your information

We use the information you provide to:

• Respond to enquiries, quote requests, and appointment bookings.
• Prepare and send project quotations and manage the resulting client relationship.
• Send you our newsletter, if you've subscribed, and project updates related to work you've engaged us for.
• Improve our website and services, and understand how visitors use our site (see our Cookie Policy).
• Meet our legal, tax, and accounting obligations under Kenyan law.

3. Legal basis for processing

Under Kenya's Data Protection Act, 2019, we process your personal data on the following bases: your consent (for example, when you submit a contact, quote, or appointment form, or subscribe to our newsletter); to take steps at your request prior to entering into a contract, or to perform a contract with you (for example, once you engage us for a project); and our legitimate business interests in operating and improving our services, provided these do not override your rights.

4. Who we share your information with

We do not sell your personal data. We may share it with:

• Our own staff who need it to respond to your enquiry or deliver your project.
• Service providers who support our operations, such as our website hosting provider, email delivery provider, and database provider, who process data on our behalf and under contractual confidentiality obligations.
• Authorities where required by law, regulation, or legal process.

5. Data retention

We retain enquiry, quote, and booking information for as long as necessary to respond to you, deliver any engaged project, and meet our legal and accounting obligations, after which it is deleted or anonymised. Newsletter subscriber data is retained until you unsubscribe.

6. Your rights

Under the Data Protection Act, 2019, you have the right to be informed of the use to which your personal data is to be put, to access your personal data, to request correction of inaccurate data, to request deletion of your data, to object to processing, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below.

7. Data security

We apply reasonable technical and organisational measures — including access controls, encrypted connections, and rate limiting on public forms — to protect your data against unauthorised access, loss, or misuse. No system is completely secure, so we cannot guarantee absolute security.

8. Contact us

Questions about this policy or your data can be sent to hello@ekiinteriors.com or via our Contact page.